How can we help?

Frequently Asked Questions

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our TrueFit recommendation and size guide. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! Please contact customer service at support@freshproduceclothes.com or 562-693-6089 Monday-Friday 8am-4pm PST as soon as possible in hopes of catching the order before it ships.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

How do I know if my order went through?

You will receive an order confirmation via email. If you did not receive an order confirmation, your order has not not been processed. Call customer service for further assistant.

Do you offer price adjustments?

We gladly honor a price adjustment on full-price merchandise within fourteen days of the mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts.

Can I order a gift card if I am outside the United States?

Currently, gift cards are only available in USD in the United States.

Shipping, Returns & Exchanges

We use two carriers for domestic shipping, USPS and UPS. All international shipping is through DHL.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Why can't I process a return on the portal?

If you are experiencing difficulty processing a return, verify that your order is within the 30 days from delivery and the item(s) are eligible for return. Clearance and gift cards are non-returnable.

How long does it take to process a return?

Please allow up to two weeks from the date you mail your item(s) back
for your return to be processed—you will receive an email confirmation
when complete. If you are returning items from multiple orders in the
same package, please include all return packing slips for each order
in your package.

How long does it take to receive my refund?

Once you receive your email indicating your return has been processed, you can expect to receive your credit within 7-10 business days.

Is there is a return fee?

We offer FREE returns when credit is applied to a gift card. $7.99 will be deducted from your refund when applied back to the original method of payment. You may also choose to mail the item back using your own insured, traceable method.

General Questions

Can I call you?

You can reach our customer service line at 562-693-6089 from Monday-Friday 8am-4pm PST. If you are leaving a message, we return calls in the order they are received during regular business hours.

How do I unsubscribe from email?

If you no longer want to receive emails, please refer to the Unsubscribe button at the bottom of the email. Clicking the button will take you to a page where you can confirm your request.

How do I report a lost order?

It is disheartening to hear about packages being lost. Rest assured that we will step you through the process and give you the care and attention it deserves. Please get in touch with customer service directly at support@freshproduceclothes.com to report.

Why did my order get canceled?

Orders or item (s) may be canceled due to lack of inventory or system error. A credit will automatically be processed and the balance of the order will be shipped.

Garment Care

What can I expect from the appearance of garment-dyed items?

Garment-dyed items are designed with a unique look, achieved through a special dyeing process. It's normal for these items to show some color variations and unevenness contributing to their distinctive appeal. Please check out washing instructions before wearing.

Washing Instructions

To ensure the best results, we recommend prewashing all garments separately before wearing, this will remove any excess dye and set the color.    When washing, machine wash cold and tumble dry low.   Avoid using harsh detergent, bleaches or stain removers, as this can cause the garment to fade or become white in that area. If you encounter a tough stain, we suggest using a liquid soap degreaser and leaving it on the garment for 30 minutes before washing as usual. DO NOT RUB. While this may help remove the stain, please note that we cannot guarantee it will be completely eliminated.   Remember everything we sell is pre-washed and pre-shrunk!

Get in touch

Have questions about your order, or a general enquiry?