How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Do you offer price adjustments?

We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts.

Can I call you?

We have a customer service line that you can leave a message for us to call you back, 562-693-6089. We return calls in the order they are received from Monday-Friday 9am-5pm PST.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long does it take to process a return?

Please allow up to two weeks from the date you mail your item(s) back
for your return to be processed—you will receive an email confirmation
when complete. If you are returning items from multiple orders in the
same package, you must include all return packing slips for each order
in your package. Returns missing packing slips will result in up to an
additional week of processing time.

How long does it take to receive my refund?

Once you receive your email indicating your return has been processed, you can expect to receive your credit in 7-10 business days.

Is there is a return fee?

If you use our pre-paid return label, the cost of return shipping is $7.99 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method.

I have a return from before February 24, 2022 can I still return it?

On December 4, 2020 Blue Stripe, LLC dba Fresh Produce Clothing was dissolved, and Skagway Jewlery CO bought the trademark and domain. In this contract no other assets were acquired. Fresh Produce Clothes relaunched on February 24, 2022.   Under this new ownership, no return, and or exchanges will be permitted for any purchases before February 24, 2022. Thank you in advance for your understanding and we appreciate your business under the new ownership.

Get in touch

Have questions about your order, or a general enquiry?